686
1
Caller
Recipient
1
Beginning a call and identifying yourself
‒ Hello, this/it is.. I'm calling from..
‒ Hi, this is.. from..
‒ Hello, this is.. speaking.
‒ Good morning, [name]+ [company name] or [department name], how can I help you?
2
Stating the reason for calling
‒ I'm just ringing to..
‒ I'm phoning about..
‒ I'm calling to discuss..
‒ Can we talk about/discuss..
3
Asking to speak to someone
‒ I'd like to speak to..
‒ Is.. available?
‒ Would it be possible for me to talk to..
‒ Could I speak to.. please?
‒ Could you connect me to.. please?
‒ Could you put me through to.. please?
4
Asking the caller to hold
‒ Could you please hold on for a moment?
‒ Just a moment, please.
‒ Sorry to keep you waiting.
‒ Could you hold on a little longer?
5
Offering to take a message
‒ It would be great if you could pass on the message to..
‒ Would you like to leave a message?
‒ Could I take a message for you?
‒ Would you like me to take a message?
‒ I could give the message to (our manager/ Mr. T/ etc) if you want.
6
Leaving a message
‒ Could you please tell.. that..
‒ Please ask.. to call me back
‒ Would you mind telling.. to
7
Transferring a call
‒ I'm putting you through to..
‒ I'm connecting you to.. now
‒ I'm transferring your call to..
8
Asking for repetition
‒ I'm sorry the line is rather bad. Could you speak up a little?
‒ I'm sorry I couldn't quite catch that. Could you repeat that please?
9
Clarifying information/ Asking for clarification
‒ I understand that.. (you wanted to speak to Susan about the new contract), is that correct?
‒ Could you give me some more details, please?
‒ Could you be more specific, please?
‒ Sorry, but what do you mean by..
10
Ending the call
‒ Nice speaking to you.
‒ Thank you for your time.
Recipient
1
Beginning a call and identifying yourself
‒ Hello, this/it is.. I'm calling from..
‒ Hi, this is.. from..
‒ Hello, this is.. speaking.
‒ Good morning, [name]+ [company name] or [department name], how can I help you?
2
Stating the reason for calling
‒ I'm just ringing to..
‒ I'm phoning about..
‒ I'm calling to discuss..
‒ Can we talk about/discuss..
3
Asking to speak to someone
‒ I'd like to speak to..
‒ Is.. available?
‒ Would it be possible for me to talk to..
‒ Could I speak to.. please?
‒ Could you connect me to.. please?
‒ Could you put me through to.. please?
4
Asking the caller to hold
‒ Could you please hold on for a moment?
‒ Just a moment, please.
‒ Sorry to keep you waiting.
‒ Could you hold on a little longer?
5
Offering to take a message
‒ It would be great if you could pass on the message to..
‒ Would you like to leave a message?
‒ Could I take a message for you?
‒ Would you like me to take a message?
‒ I could give the message to (our manager/ Mr. T/ etc) if you want.
6
Leaving a message
‒ Could you please tell.. that..
‒ Please ask.. to call me back
‒ Would you mind telling.. to
7
Transferring a call
‒ I'm putting you through to..
‒ I'm connecting you to.. now
‒ I'm transferring your call to..
8
Asking for repetition
‒ I'm sorry the line is rather bad. Could you speak up a little?
‒ I'm sorry I couldn't quite catch that. Could you repeat that please?
9
Clarifying information/ Asking for clarification
‒ I understand that.. (you wanted to speak to Susan about the new contract), is that correct?
‒ Could you give me some more details, please?
‒ Could you be more specific, please?
‒ Sorry, but what do you mean by..
10
Ending the call
‒ Nice speaking to you.
‒ Thank you for your time.
