Caller Recipient 1 Beginning a call and identifying yourself ‒ Hello, this/it is.. I'm calling from.. ‒ Hi, this is.. from.. ‒ Hello, this is.. speaking. ‒ Good morning, [name]+ [company name] or [department name], how can I help you? 2 Stating the reason for calling ‒ I'm just ringing to.. ‒ I'm phoning about.. ‒ I'm calling to discuss.. ‒ Can we talk about/discuss.. 3 Asking to speak to someone ‒ I'd like to speak to.. ‒ Is.. available? ‒ Would it be possible for me to talk to.. ‒ Could I speak to.. please? ‒ Could you connect me to.. please? ‒ Could you put me through to.. please? 4 Asking the caller to hold ‒ Could you please hold on for a moment? ‒ Just a moment, please. ‒ Sorry to keep you waiting. ‒ Could you hold on a little longer? 5 Offering to take a message ‒ It would be great if you could pass on the message to.. ‒ Would you like to leave a message? ‒ Could I take a message for you? ‒ Would you like me to take a message? ‒ I could give the message to (our manager/ Mr. T/ etc) if you want. 6 Leaving a message ‒ Could you please tell.. that.. ‒ Please ask.. to call me back ‒ Would you mind telling.. to 7 Transferring a call ‒ I'm putting you through to.. ‒ I'm connecting you to.. now ‒ I'm transferring your call to.. 8 Asking for repetition ‒ I'm sorry the line is rather bad. Could you speak up a little? ‒ I'm sorry I couldn't quite catch that. Could you repeat that please? 9 Clarifying information/ Asking for clarification ‒ I understand that.. (you wanted to speak to Susan about the new contract), is that correct? ‒ Could you give me some more details, please? ‒ Could you be more specific, please? ‒ Sorry, but what do you mean by.. 10 Ending the call ‒ Nice speaking to you. ‒ Thank you for your time.
